Terms of sale

Last updated: 27 October 2026 ·Download

These terms apply when you buy an artwork on loveMap (lovemapart.app). Please read them before you pay. You can print or download this page at any time, before and after your purchase.

1. Who we are

loveMap is operated by:

• Email: hola@lovemapart.app

In these terms, “we” and “us” mean the seller above, and “you” means the person who buys.

Payments are processed by Hotmart, which acts as our payment agent. Hotmart does not create or supply the artwork. We are the seller and we are responsible to you for it.

2. Who can buy

You must be at least 18 years old, or the age of majority where you live, to buy. loveMap is not directed at children.

You accept these terms when you continue to payment. The contract is formed in electronic form when Hotmart confirms your payment to us. We keep a record of your order (see our Privacy policy).

3. What you buy

You buy a digital artwork, not a physical object. Nothing is cast, printed or shipped.

Your order includes:

• A print file: a PNG image of 3584 × 4800 pixels at 300 DPI, which prints at about 30 × 40 cm. Larger prints are possible, but at a lower resolution.
• A sharing image: a smaller JPEG sized for phones and messages.
• Corrections: up to 3 lettering corrections and 1 new sculpture of the same place, within 30 days of your payment (section 6).
• Access to your files on your order page for 365 days after payment (section 5).

The artwork is a digital sculpture. The streets come from OpenStreetMap map data. The plaster surface, light and shadow are rendered by our studio’s software. Street names, labels and icons do not appear on the artwork. The map in the editor is a placement guide, not a copy of the final relief.

Before you pay, you see a live preview of your design, including the names, date and place. The finished relief is sculpted after payment. It follows your place and framing, but its surface detail is generated at that point by our studio’s software, so it can differ in detail from the preview. Places with few mapped streets give a quieter relief.

4. Price and payment

• The price is shown on the site and on the review step before you pay. It is set in US dollars.
• Hotmart shows the price in your local currency, with the payment methods available in your country, and calculates any taxes it must collect. The total shown in Hotmart’s checkout before you confirm is the final amount you pay. Your bank may charge its own currency or card fees, which we do not control.
• When a launch price is offered, the site shows it with its real end date. Your order keeps the price shown when you created it, as long as you pay before that order expires (unpaid orders expire after 7 days).
• Hotmart’s own purchase terms and privacy policy also apply to the payment. You see them in the checkout.
• You pay once. There is no subscription and no account.

5. Delivery

• We start sculpting as soon as Hotmart confirms your payment. The files are usually ready about a minute later.
• Card payments normally confirm at once. Some payment methods take 1 to 3 business days to confirm. We cannot deliver before confirmation.
• You download your files from your order page. The page opens automatically on the device you paid from. On another device, you can recover it with the email and transaction code from your Hotmart receipt, the names and the date.
• Your files stay on your order page for 365 days after payment. Please save a copy. After that period we may delete them.
• If something goes wrong while sculpting, we retry automatically. If your files are not ready within a reasonable time, write to us and we will fix it or refund you.

6. Corrections

• Within 30 days of your payment you can make up to 3 lettering corrections (names, date and time) and ask for 1 new sculpture of the same place.
• The place and framing are part of the sculpture. A different place or framing is a new artwork and a new purchase.
• Corrections replace the previous version on your order page. Only the latest version is kept.
• Correcting a mistake that is ours (for example, a file that does not match what you entered) does not count against these limits.

7. Your text and names

You choose the names, date and time that appear on the artwork. By entering them you confirm that:

• you have the right to use them, and the people named would not reasonably object to a private keepsake with their names;
• they are not unlawful, hateful, harassing, obscene or defamatory, and they do not infringe anyone’s trademark or other rights;
• you have checked the spelling and the date in the preview before paying.

We may refuse to produce, or stop producing, an artwork that breaks these rules. If we refuse after you have paid, we refund you in full. We only use the names, date and place to make your artwork and let you access it (see our Privacy policy).

8. Licence and ownership

• The artwork’s design, the generated relief and the site belong to us or our licensors. The names and dates you entered remain yours.
• When your payment is confirmed, we give you a personal, non-exclusive, non-transferable and perpetual licence to download, keep, print and display your artwork for private, non-commercial purposes. You may print it as many times as you like, have it printed by any print shop or photo lab, give prints as gifts and share the sharing image on social media or in messages.
• You may not sell the file or prints of it, use it in products or services you sell, offer it as a template, or remove the map attribution where it is shown.
• If your order is refunded or charged back, this licence ends and you must stop using and delete the files and any prints you have not already given away.

9. Map data

The streets are drawn from OpenStreetMap data, © OpenStreetMap contributors, available under the Open Database License (ODbL) at openstreetmap.org/copyright. The artwork is a produced work based on that data. When you share the artwork publicly, we ask you to credit “Map data © OpenStreetMap contributors” where practical.

10. Right of withdrawal

• Colombia. The right of withdrawal (retracto) under article 47 of Law 1480 of 2011 does not apply to goods made to the consumer’s specifications or clearly personalised. Your artwork is made from the place, names and date you choose, so the legal retracto does not apply. The refund guarantee in section 11 and your legal guarantee in section 12 still apply.
• European Union, EEA and United Kingdom. For digital content that is not supplied on a tangible medium, you have 14 days to withdraw, counted from the day you buy. We do not ask you to give it up: you keep this right even after your files are delivered. To withdraw, send us a clear statement within those 14 days (an email to hola@lovemapart.app is enough; in the first 7 days you can also ask through Hotmart). We refund the full price through Hotmart within 14 days and close the order, as with any refund (section 11). The refund guarantee in section 11 also applies.
• Other countries. Where your local law gives you a withdrawal right that cannot be excluded, that right applies.

11. Refund guarantee

Every order is covered by Hotmart’s 7-day refund guarantee, counted from your purchase. You do not need to give a reason. You can request the refund through Hotmart from your receipt email, or by writing to us at hola@lovemapart.app. Our Refund policy explains the steps and what happens to your files. A refund does not stop you from ordering again.

12. Legal guarantee

The artwork must match what we described and what you saw in the preview (place, framing, names, date), and the files must open and print as described. If they do not, write to us. We will correct the artwork, redeliver it or refund you. This legal guarantee is in addition to the refund guarantee and cannot be excluded by these terms.

13. Payment reversal and chargebacks

• Colombia (article 51 of Law 1480 of 2011). If you paid by card or another electronic payment instrument and you were the victim of fraud, the transaction was not authorised, you did not receive the artwork, or it does not match what you ordered or is defective, you can ask for the payment to be reversed. You must do so within 5 business days of learning of the problem: file a complaint with us at hola@lovemapart.app and notify the issuer of your payment instrument, which will process the reversal.
• Anywhere. Please write to us before opening a dispute or chargeback. Most problems are solved faster directly. When an order is refunded, reversed or charged back, we revoke access to its files. We may give Hotmart or your bank the evidence we hold about the order (for example, the delivery and download records). A chargeback opened without first contacting us may add the order’s email and document hash to our abuse-prevention list (see our Privacy policy), except where you were the victim of fraud or the payment was not authorised.

14. Liability

• We are responsible for delivering the artwork as described and for any loss caused by our breach of these terms that was foreseeable when the contract was made.
• We are not responsible for printing results that depend on the printer, paper, colour settings or size you choose, or for losses caused by events outside our reasonable control.
• To the extent permitted by law, our total liability for an order is limited to the amount you paid for it. This limit does not apply where the consumer law of your country forbids it, including in Colombia.
• Nothing in these terms limits or excludes liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your rights as a consumer under the mandatory law of your country of residence.

15. The service

We work to keep the site available, but we may pause it for maintenance, change features or stop selling. If we stop selling, orders that are already paid are delivered and kept available for the period in section 5.

16. Changes to these terms

We may update these terms. The version that applies to your order is the version you accepted when you continued to payment. We record which version you accepted. The date at the top shows the latest update.

17. Law and disputes

In Colombia, the consumer protection authority is the Superintendencia de Industria y Comercio (www.sic.gov.co).

18. Contact and complaints

For questions, complaints, requests or claims, write to hola@lovemapart.app. Please include your order’s transaction code if you have one. We keep a record of every request with its date, and answer within 15 business days of receiving it.