Refund policy

Last updated: 27 October 2026 ·Download

Before you ask

If the artwork isn’t what you hoped for, a correction may fix it faster. Within 30 days of your payment you can make up to 3 lettering corrections and ask for 1 new sculpture of the same place, from your order page.

How to ask for a refund

You have 7 days from the date of your purchase. Use either way:

1. Through Hotmart. Open the purchase receipt email Hotmart sent you and follow its link to request a refund for your purchase.
2. By writing to us. Email hola@lovemapart.app with the transaction code from your Hotmart receipt (it starts with “HP”) or the email you paid with. We process the refund with Hotmart.

Hotmart handles the refund. The money goes back to the payment method you used. How long it takes to appear depends on the payment method and your bank.

What happens to your files

When the refund is made, your order is closed. Your order page stops showing the files and you can no longer download them or ask for corrections. Your licence to use the artwork ends, so please delete the files and any prints you haven’t already given away.

A refund does not stop you from ordering again.

After 7 days

The guarantee ends. Your legal rights do not: if the files are missing, don’t open, or don’t match what you ordered and saw in the preview, write to us and we will correct or redeliver the artwork, or refund you if we can’t. In the EU, EEA and UK you can still withdraw within 14 days of your purchase: see Withdrawal right below.

Chargebacks and payment reversals

Please write to us before opening a chargeback or dispute with your bank. It is usually faster.

If an order is charged back or disputed, we close it and remove access to its files, as with a refund. We may share the order’s delivery and download records with Hotmart or your bank. A chargeback opened without first contacting us may add the order’s email and a coded (hashed) version of its document number to our abuse-prevention list, so we may decline future orders from them, except where you were the victim of fraud or the payment was not authorised. See our Privacy policy.

In Colombia, if you were the victim of fraud, the payment wasn’t authorised, you didn’t receive the artwork, or it doesn’t match what you ordered or is defective, you can ask for a payment reversal within 5 business days of learning of the problem: complain to us at hola@lovemapart.app and notify the issuer of your card or payment method (article 51 of Law 1480 of 2011).

Withdrawal right

Your artwork is made to your specifications. In Colombia, the legal right of withdrawal (retracto) does not apply to personalised goods. In the EU, EEA and UK, you keep the 14-day right of withdrawal from the day you buy, even after the files are delivered: tell us within those 14 days and we refund the full price. The 7-day guarantee above applies in every country. Details are in our Terms of sale.

Questions

hola@lovemapart.app · loveMap