Privacy policy

Last updated: 27 October 2026 ·Download

This policy explains what personal data loveMap (lovemapart.app) processes, why, for how long, who receives it and how you can exercise your rights. It is also our data processing policy under Colombian Law 1581 of 2012 and Decree 1377 of 2013.

1. Who is responsible

The controller (responsable del tratamiento) of your personal data is:

• Email for privacy requests: hola@lovemapart.app

The same contact handles all questions, requests and complaints about your data (section 9).

Hotmart processes your payment. For the data you give in its checkout (card, document, address, phone), Hotmart acts under its own privacy policy, which you can read in the checkout.

2. What data we process

We do not receive your card details, and we do not store your phone number, postal address or the raw document number that Hotmart may send us.

Other people’s data. The names on the artwork often include someone other than you. Please only enter names that the people concerned would expect to see on a private keepsake. We use them only to make the artwork and never to contact anyone.

We do not ask for sensitive data.

Automated decisions. We do not use profiling. One decision is automatic: if an email or document is on our abuse-prevention list (section 3), we automatically refuse new orders from it. If a payment still goes through, we refund it to you. You can ask for a person to review that decision, give your point of view and contest it by writing to hola@lovemapart.app.

3. Purposes and legal bases

Giving your design and email is necessary to buy: without them we cannot make or deliver the artwork. Analytics, session recordings and ad measurement are optional (a voluntary purpose): you can use the whole site after opting out.

Authorisation under Colombian law. When you type your email to see your preview or continue to payment, after being shown the link to this policy, you give us your prior, express and informed authorisation to process your data for all the purposes in the table above. For analytics, session recordings and ad measurement, we rely on the notice in the site footer and in this policy: if you keep using the site you authorise them, and you can opt out at any time (section 6). You can revoke your authorisation at any time (section 9), unless a legal or contractual duty requires us to keep the data.

4. How long we keep it

5. Who receives your data

We share your data only with providers that help us run loveMap, and only what each one needs.

We may also disclose data when the law requires it, or to Hotmart or a card issuer to resolve a dispute about your order.

We do not sell your personal data. The Meta pixel and the purchase report are for measuring and optimising our own ads; we do not give Meta your design or names. Hotmart’s visit measurement is for the sales figures of our own Hotmart account.

6. Cookies, browser storage and analytics

Your design stays in your browser’s storage after you buy. On a shared device, you can remove it by clearing this site’s data in your browser.

Tracking is on by default. Unless you opt out, our analytics provider stores an identifier on your device and records your sessions (what you see and type on our pages, including the names, the date, the place, the personal line and your email address, but never payment card data, which you enter in Hotmart’s own checkout) and click events, which can include the text of what you tap, so we can understand how visits turn into orders, the Meta pixel measures our ads, and Hotmart’s tracking script counts visits to our pages. We tell you in a notice in the site footer.

Your choice: “Don’t track me.” You can opt out at any time. It stops analytics and the Meta pixel at once and on future visits, stops Hotmart’s tracking script from the next page you load (one that is already running can still add its identifier to links to Hotmart until the page reloads), deletes their identifiers (including Hotmart’s hotid cookie) from your browser, and means we do not send Meta a purchase report for orders you make afterwards. The choice is stored on this device and browser, so repeat it on each one. You can also use it to switch tracking back on.

Do Not Track and Global Privacy Control. If your browser sends either signal, we treat it as an opt-out: analytics, the Meta pixel and Hotmart’s tracking script never load and we send no purchase report. Order and sales metrics (section 3) are still recorded.

The checkout inside our page is provided by Hotmart and may use its own cookies, as explained in Hotmart’s privacy policy. Hotmart’s tracking script (visit measurement) is separate from the checkout, and the opt-out above covers it. It loads a small tracking image (a pixel) from Hotmart and adds its identifier (a _hi parameter) to links on our pages that point to Hotmart, so Hotmart can connect your visit to a purchase there.

Other than the providers in section 5, no third party collects information about your activity on this site over time or across other sites, except Hotmart, inside its checkout and through its tracking script.

7. International transfers

• Where. Our providers process data outside your country: in Germany, the Netherlands, the United Kingdom, France, Brazil and the United States (section 5). The email and name we send to prefill the checkout go to Hotmart BV in the Netherlands. Any further transfer inside Hotmart’s group, including to Brazil, is Hotmart’s responsibility as an independent controller, under its own privacy policy.
• From the European Economic Area or the United Kingdom to the United States. We rely on the EU-US Data Privacy Framework (and its UK extension) where the provider is certified, and on the European Commission’s standard contractual clauses otherwise.
• From Colombia. We use providers in countries with an adequate level of protection or under data transmission contracts, as required by Law 1581 of 2012 and Decree 1377 of 2013.

You can ask us for more information about these safeguards, and for a copy of them, at hola@lovemapart.app.

8. Security

We protect your data with encrypted connections, a firewall that accepts traffic only through our network provider, access to orders through a secret cookie whose value we store only as a hash, masking of transaction codes in logs, strict limits on what our analytics can receive, automatic deletion of expired data and restricted administrative access. No system is perfectly secure. If a breach affects your data and puts you at risk, we will tell you and the competent authorities as the law requires.

9. Your rights and how to exercise them

Depending on where you live, you have the right to:

• know and access the data we hold about you, and receive a copy;
• update and correct it;
• ask us to delete it, or revoke your authorisation, when we have no legal or contractual duty to keep it;
• restrict or object to processing based on our legitimate interest;
• receive the data you gave us in a portable format;
• opt out of analytics and ad measurement at any time (section 6), without affecting earlier processing;
• stop reminder emails at any time with the link in the email (we then keep only a coded version of your address, so we never email you again);
• ask for proof of the authorisation you gave us and be informed of how we have used your data;
• complain to a data protection authority.

How to make a request. Write to hola@lovemapart.app with the subject “Data request”. Tell us your name, what you are asking for and how to reply to you. To protect your data, we may ask you to confirm that you are the buyer, for example with the email and transaction code from your Hotmart receipt. Requests are free. Someone acting for you must show that they are authorised.

Response times.

• Queries (access to your data): we answer within 10 business days. If we cannot, we tell you why and answer within 5 more business days.
• Claims (correction, update, deletion, revocation, or a complaint about how we handle your data): we answer within 15 business days. If we cannot, we tell you why and answer within 8 more business days. If your claim is incomplete, we ask you for what is missing within 5 business days; if you do not reply within 2 months, we treat the claim as withdrawn.
• If you are in the European Economic Area or the United Kingdom, we answer in any case within one month, extendable by two months for complex requests, and we tell you if we extend.

Complaints to an authority. In Colombia, you can complain to the Superintendencia de Industria y Comercio (www.sic.gov.co) after you have used the procedure above with us. In the European Economic Area or the United Kingdom, you can complain to the data protection authority where you live or work. Elsewhere, you can contact the authority that applies to you.

10. Children

loveMap is not directed at children and you must be of age to buy. We do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.

11. Effective date

This policy is in force from 27 October 2026. Our databases stay in force for as long as loveMap operates, and each type of data is kept only for the periods in section 4.

12. Changes to this policy

We may update this policy. We show the date of the latest update at the top. If we want to use your data for a new purpose that needs your authorisation, we will ask for it first. We keep previous versions and will send you one on request.

13. Contact

loveMap · hola@lovemapart.app